We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 7 days of the purchase date, for a refund, subject to the following conditions:
• The item must be unused and in the same condition as it was received.
• The item must be returned in its original packaging, including any documentation, accessories, and tags.
• The return must be accompanied by the original receipt or proof of purchase.
Once your return is received and inspected, we will send you a notification to let you know of the approval or rejection of your refund.
If your return is approved and subject to a refund, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days of receipt of the returned item [number of days] days.
To initiate a return or exchange, please contact our customer service team at firstname.lastname@example.org We will provide you with a return authorization number, which you must include in your return shipment. Please note that you are responsible for the cost of return shipping, unless the item is defective, in which case, we will cover the cost of return shipping. (Please send us a photo on WhatsApp on 0725626262 or send us an email on email@example.com if we made an error in processing your order). We recommend that you use a trackable and reputable courier/shipping service as we cannot be responsible for lost or damaged shipments.
Exchanges are not available at this time. If you would like a different item, please return the original item for a store credit and place a new order.